FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Gift Vouchers & Discounts
Our gift vouchers are available in the value of $50, $100, $150 and $200, and are valid for three years from the order date. You can also combine numerous vouchers: for this, please call us on +49 089 5484 7737 or email our customer service team at service@kunstloft.com.
Unfortunately, numerous discount vouchers cannot be combined. There is however the option to combine a discount voucher and a giftt voucher.
We will keep you up-to-date on current discounted offers in our newsletter.
No, our gift and discount vouchers can only be redeemed in our online shop, not over Amazon, eBay, Etsy and Otto marketplaces.
If you return an order which was paid for with a gift voucher, we will refund you. However, if you paid for the order with a discount voucher, the voucher is no longer valid.
Gift vouchers
A cash payment is not possible. The vouchers are valid for 3 years from the date of issue and must be redeemed in a single order.
Discounts
Discount codes can apply to only one specific event, period or category. In such cases we will explicitly inform you on our website.
The gift voucher section appears on the KunstLoft website during the order process in the 'Check and Order' stage.
