FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Top 5 Questions
The estimated delivery time of each artwork is displayed under each product on the sales page. As a rule, the delivery time for works of art in stock within Germany is 1-3 days from receipt of payment. For other countries the shipping time is 3-5 days. The delivery of our large-format XXL paintings is carried out by our shipping partner and takes 3-5 days within Germany. As a seller we have no direct influence on the delivery time of our shipping service.
We allow you a 100 days return policy after receipt of your order. We have summarized the exact return procedure here. Please send us an email with your order number to service@kunstloft.com. We will then send you a return receipt so that you can return the work of art to us free of charge.
In the email with the return label you will find a link with which you can find your nearest DHL/DPD shop. We only offer a free pick-up service for our XXL oil paintings.
Ideally, you will have kept the original packaging for returning the work of art. If this is not the case, please ensure secure packaging. Unfortunately, we cannot send you a replacement box.
Should your painting or sculpture be damaged on its way to you, please send us an email with photos and your order number to service@kunstloft.com. We will then find a solution to satisfy you.
You will receive an email with a link to your order tracking as soon as your order has been processed by the dispatch company.
XXL paintings:
With the XXL paintings you purchase the exact piece shown. If it should be out of stock, we will gladly have a similar painting painted for you. The delivery time is then approx. 12 weeks.
Acrylic paintings, wall decorations & sculptures:
Since the works of art at KunstLoft are all handmade, both the paintings and the sculptures always have small, but subtle differences - so each artwork is unique.
Thanks to our high-resolution photos from our very own photo studio, you can see every detail of each artwork before buying. We allow you a 100-day right of return if you are not satisfied with your work of art.
Our artists always make the paintings and sculptures in small editions by hand and therefore no size or colour variations are possible. If you want a specific format, we also offer the possibility of ordering a commission painting.
