FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Services
Please hold the camera as still as possible, as your selected artwork will only be thrown against the wall in a resting position.
- Depending on the security settings on your device, you will have to confirm a security prompt and allow access to the camera each time you try out a hanging.
- If no corresponding picture for the trial hanging is stored for your desired work of art, you will automatically be redirected back to the article page.
- If you receive this error message, the operating system of your mobile phone does not yet support camera access for WebView. Unfortunately, this does not allow you to use the trial hanging.
Your desired work of art should give you the greatest possible pleasure. For this reason, we have developed explanatory videos for your most frequent inquiries, in which we provide you with step-by-step instructions on how to solve the respective problem:
Attached suspension wire: https://youtu.be/1dn4vNXMhp0
Zigzag hanger: https://youtu.be/Z4_4LE3JsOE
Suspension eyes: https://youtu.be/hzgTkvK1A5c
Bent frame: https://youtu.be/LGVeIU3iNmg
Tightening the canvas: https://youtu.be/pznpJAJ44k4
Dirty edges: https://youtu.be/uQrdMKViBws
