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FAQ - Frequently Asked Questions

As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.

Product Details

Where do the artworks and furnishings come from?

Our unique artworks are created by professionally trained, highly experienced artists in their workshops. Because we are in direct contact with them, KunstLoft ensures fair pay and suitable working conditions.

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Can I choose a different size or colour combination?

Our artists always make the paintings and sculptures in small editions by hand and therefore no size or colour variations are possible. If you want a specific format, we also offer the possibility of ordering a commission painting.

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Will my artwork look exactly like the photos on the KunstLoft website?

XXL paintings:
With the XXL paintings you purchase the exact piece shown. If it should be out of stock, we will gladly have a similar painting painted for you. The delivery time is then approx. 8 - 12 weeks.

Acrylic paintings, wall decorations & sculptures:
Since the works of art at KunstLoft are all handmade, both the paintings and the sculptures always have small, but subtle differences - so each artwork is unique.

 

Thanks to our high-resolution photos from our very own photo studio, you can see every detail of each artwork before buying. We allow you a 100-day right of return if you are not satisfied with your work of art.

By deciding against a machine-made art print and for an individually handmade or painting work of art, to some extent you have expressly opted for some deviations. In order to show you typical deviations, we have compared four example versions of each painting:

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Are all your artworks really handmade?

Yes. All the paintings and sculptures offered by KunstLoft are painted or made by hand by our experienced, professional artists. You can see an example of the creation process of one of our acrylic paintings, 'Dance of Flamningos', here: 

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Are the paintings signed?

Essentially, all our paintings are signed by the artist. Exceptions include some abstract motives and paintings with a particular surface structure. In the case of abstract paintings, we give our customers the option to position the painting according to their wishes (horizontal or vertical).
In the case of special surface structures (pebbles, flower applications, natural materials, etc.) our artists do not apply a signature, as the structure itself does not allow for one.
Our XXL oil paintings also do not have a signature, but this can be added on request.

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Mounting with or without a frame

A frame is not required to hang up your KunstLoft painting. The edges of your painting are always painted in matching colours, so that frameless hanging is also a satisfying option.

With our XXL oil paintings you have the option to purchase the artwork including a shadow gap frame in different colors. This option will be displayed with the respective product. However, if you choose a shadow gap frame, the 100 days return policy no longer applies.

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Mounting methods for immediate display

Oil Paintings:
Our large format XXL paintings can be hung up immediately as they are delivered with a serrated suspension to ensure a stable and secure attachment to the wall. We also supply a small spirit level for optimum alignment.  

Acrylic Paintings:
You can hang most of our KunstLoft acrylic pictures immediately, because a picture wire is attached on the back. Furnishing professionals appreciate this fixing technique because, depending on the nature of the wall, only a nail or dowel with a screw is required for suspension. In some cases you will have to attach the supplied jag suspension to the picture yourself, which we will explain to you in a video. For optimal alignment, we also supply a small spirit level.

Metal Wall Decoration:
On the back of your wall decoration metal there are eyelets for immediate hanging, which allow a vertical, horizontal or oblique mounting on the wall. 

Acrylic Glass Pictures, 3D Frame Art:
These works of art can also be hung up immediately thanks to serrated hangers and holes on the back.

Find out more about how you can easily mount your artworks in our mounting instructions and in our tutorial videos.

 

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Painting Techniques

At KunstLoft, we use both oil and acrylic paints. We have detailed the advantanges and disadvantages of both techniques in an overview of the differences between acrylic and oil paintings.

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Are the paints and materials used harmful?

We only use high-quality products for our artworks. We give our paintings a sufficient evaporation and drying time, and ensure the correct storage, so that all our colours and materials are harmless to health. You can find more information about the different colours on our overview page for acrylic and oil colours.

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Our quality promise

We subject our valuable works of art to regular quality controls, because our high standards can only be met through direct contact with the artists. Our trust in the quality of our paintings, sculptures and carpets is so great that we guarantee a right of return of 100 days. Find out more about our quality promise, against which we measure ourselves.

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What is the difference between oil and acrylic?

We have detailed the differences between oil and acrylic paints in an overview for you.

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Is metal wall decoration suitable for outside use or not?

The metal wall decoration is suitable only for the interior area and not for the mounting in the outside area or in damp areas (like the bathroom or WC). Iron is used for the production, which means that the wall sculpture is not weatherproof. Please do not use damp cloths for maintenance, which would bring the material into contact with water. Instead, apply a protective oil layer.

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Are the mounting sculptures also suitable for outside use?
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Are the rugs only intended for indoor use?

Due to their high-quality natural materials, our handmade rugs and door mats are only suitable for indoors. 

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How do you clean the rugs and home textiles?

Cushion and pouf covers can be taken off and washed. For cleaning woolen rugs, wool or woolen rug cleaner should be used with lukewarm water. Before cleaning, the rug should be thoroughly shaken out to remove any dirt. 

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