FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Advance Orders
Advance orders are identifiable through the dark orange text on the right of the product photo, which notifies you of the possibility of an advanced order. Here you can also see the planned delivery date.
For technical reasons, we can only accept payment for advanced orders by:
- Prepayment
- Visa
- Mastercard
- Paypal
- Amazon Pay
All our artworks are made individually by hand, which naturally takes time. Because the paintings are hand-painted, they require extra time to dry which we must factor in, otherwise the texture of the colours could be damaged. As soon as the artworks are ready to send, they are delivered to us in Munich, where the advanced orders are immediately shipped.
The expected delivery date that you seen alongside the artworks are based on our experience. Due to unvorseen circumstances, however, this date can be delayed. In such a case you will receiove an email from us with a notification of a delayed delivery date. You can cancel a purchase at any time, if you do not want to wait so long for your artwork.
You can cancel your advanced order any time and receive an immediate refund. Please contact our customer service.
We will gladly have a sold-out XXL painting reproduced for you. As it concerns hand-painted motives, there may be minimal deviations from the picture which you see on our website. If you do not have any special requests concerning size, colour or motive, the price does not change. If you do have particular requests, please let us know by email and we will send you a quote. For both cases, please provide the following information in an email: billing and delivery addresses, including telephone number. Afterwards you will receive an order confirmation with out payment information. The total value must be paid in advance. As soon as our account has been credited, the artists will be assigned with the painting. Delivery time for repeat orders is approx. 12 weeks.
