FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Payment
You can pay for your KunstLoft artwork easily and securely by:
- Prepayment
- Visa
- Mastercard
- Paypal
- Amazon Pay
It is possible that not all payment methods given here will be shown to you. This decision is down to our payment service providers.
If paying by credit card, the invoice amount will be debited immediately.
A payment by direct debit is usually debited 1-3 working days after the order has been placed if the billing address in within Germany, and within 5-7 days for orders outside Germany.
For all other payment methods offered by us, the debit takes place immediately after the order.
Further details can be found in our terms of payment.
No, your artwork will be send quickly and without complications from our KunstLoft branch in Munich. This is not liable for any tolls or entry fees.
Exceptions are deliveries to Switzerland, Norway or the Canary Islands - in this case, you are liable to pay the entry toll directly.
In the case of orders over the phone, we can only accept advance payments, as we may not collect sensitive data from our customers.
Unfortunately we have no influence over which payment methods are offered to you online. This decision is made independently in real time by our external payment service providers, the online payment services from PayPal or AmazonPay.
If you could not or did not want to complete the payment process with immediate transfer, we will gladly change the payment method for you to prepayment and send you our bank details. Please contact our customer service.
For hand-painted art prints, sculptures, metal wall art and acrylic glass prints, the VAT is specified in the invoice. Our hand-painted oil and acrylic paintings, as well as multi-panel canvasses, are all subject to differential taxation as stated in § 25a of the UStG and therefore the VAT cannot be specified.
Since the payment method invoice is handled by PayPal, we unfortunately have no insight into the payment details. In our PayPal account, the invoice amount of your order is displayed as paid, because we have received the amount from PayPal and PayPal claims the amount from you.
If you have any problems during the payment process or if you are unsure whether you have already paid the invoice amount, please contact the PayPal invoice department directly: +49 0800 723 4730 (Mo-Fr, 8:00-17:00) from within Germany, or +49 69 945189832 from outside Germany.
