FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Orders
No, you do not need an account to make an order. During the ordering process, you can choose whether you would like to set up an account or if you would rather skip this step. A free account does bring many benefits, though, which you can find out about under the heading 'My Account'.
Select the desired artwork on our website and klick 'Add to Basket'. On the right of the screen, an overview of the contents of your shopping basket will open. You have the option to either continue shopping, to remove a product or to 'Checkout'. If you click 'Checkout', you can decide in the next step whether you would like to order with or without an account.
1. Without an Account:
Fill in the required fields without setting up an account. At the end, you can choose your payment method. Finally, you can check all your details and your ordered products once more. To finish, you order and pay, and within a short time will receive a confirmation of your order to your email address.
2. With an Account:
Log in to your account. You will then see an overview with your address, the available payment methods and your ordered products. Check all of these details again before you order and pay. A few minutes afterwards you will receive an email with your order confirmation.
You will receive confirmation of both your order and of the dispatch by email, therefore we require your email address even when ordering without a customer account. If you would like to return the artwork, we will also send the return label to your email address.
As soon as your order has been processed, you will receive an order confirmation by email. Please always check your junk and spam folders as well, as unfortuantely emails from online shops often land in this folder.
Under 'My Account' you will find a tab 'My Orders'. Your order status can be seen here anytime.
If you would like to cancel your order of an artwork, please send an email with your order number to
service@kunstloft.com. Your order can only be cancelled by us if it has not yet been processed by our logistics partner.
After processing you have two options:
- you decline to accept and the artwork will automatically be returned to us.
- You have a return label sent from us so that you canreturn your painting or sculpture free of charge.
You can order all our artworks by phone. Please note, due to data protection laws, in the case of orders over the phone we can only accept a pre-payment.
In exceptional cirumstances, technical problems can occur with orders. First check the accuracy and completion of your details. Should the order still not be completed despite all details being correct, please contact our customer service.
