Goebel Mug 'A New Day'

Delivery within the USA and EU is free of charge for order values of $40 and upwards, and will be handled by DPD, DHL or a forwarding agent, depending on the size of your artwork.

If you place an order between Monday and Friday before 12pm, your goods will usually be shipped on the same day, otherwise the following business day. Orders made during the weekend or public holidays will usually be shipped the following business day. Orders made with advance payment will be shipped once payment has occured. If you pre-order sold out artwork, we will ship it as soon as it is back in KunstLoft.

You have the option of cancelling your order and returnig it to us according to the deadlines outlined in our terms and conditions (100 days from delivery). To do so, simply contact our customer service (e.g. by e-mail or phone). We will then send you a free return slip by e-mail.

We usually refund your purchase amount 7 business days after your return has arrived. For this we use the same payment method you initially used.

Please note that commissioned paintings were made individually according to customer wishes and specifications, which is why they are excluded from the return & cancellation policy.

KunstLoft promises you first class art and furnishing, which is available to everyone through affordable prices. We work together with artists and designers who create one of a kind paintings and household textiles for your home and make unique editions with use of special techniques. Our artists use long-lasting oil and acrylic paints with high lightfastness, canvasses and stretcher frames made from sustainable forestry as well as high quality artificial stone.

The buying process at KunstLoft is quick, clear and conscientious, because our service is far from over with your purchase. Because we want you to be satisfied and enjoy your purchase, we have a 100 day return policy on all our artworks and textiles. Please note that commissioned paintings were made individually according to customer wishes and specifications, which is why they are excluded from the return & cancellation policy.